Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. In honor of Amazon Prime Day, let’s take a look at the inner ...

Amazon built an ecommerce empire by automating much of the work needed to move goods and pack orders in its warehouses. There is still plenty of work for humans in those vast facilities because some ...

There are so many amazing ways artificial intelligence and machine learning are used behind the scenes to impact our everyday lives and inform business decisions and optimize operations for some of ...

Specialists had been building computer programs since 2014 to review résumés in an effort to automate the search process Amazon’s machine-learning specialists uncovered a big problem: their new ...

Dave Brown, a longtime senior executive in Amazon's cloud unit, plans to leave the company at the end of this month. He'll be replaced by Dave Treadwell, a high-level executive in Amazon's e-commerce ...

For all their differences, big tech companies agree on where we’re heading: into a future dominated by smart machines. Google, Amazon, Facebook, and Apple all say that every aspect of our lives will ...